Terms of Service
These Terms of Service ("Terms") govern your access to and use of the AI agent RacqI (Racquet Sports Intelligence) (the "Service"), provided by RacqI S.r.l.s., a società a responsabilità limitata semplificata based in Pavia, Italy ("we", "us", or "our").
Our main website is www.racqi.cloud (the "Website").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you are authorised to accept these Terms on its behalf, and "you" will refer to that entity.
Note on legal form and company structure: RacqI S.r.l.s. is a società a responsabilità limitata semplificata registered in Italy (Companies Register of Pavia, no. 03054230184; REA PV-34394). RacqI S.r.l.s. is an independent company that owns the RacqI platform, its data, and the RacqI brand. RacqI S.r.l.s. builds on, but is legally distinct from, the Racquet Sports Institute — an established domain-knowledge body that contributes curated industry expertise to the RacqI knowledge base under a defined arrangement. We also anticipate a future conversion to an EU Inc. (the EU's planned 28th-regime company form) once that form is legally finalised and applicable. These steps will not change the Service, your account, your data, or these Terms; the new or updated entity will succeed to all rights and obligations under these Terms.
1. Service Description
RacqI is an AI-powered decision support system purpose-built for the racquet sports facility ecosystem. It provides information, analysis, and guidance for the business and operational aspects of racquet sports facilities, covering Badminton, Tennis, Padel, Pickleball, and Squash.
The Service combines artificial intelligence technology with a deeply curated, expert-verified knowledge base assembled over nearly 40 years of hands-on experience in racquet sports facility development. It is not a general-purpose AI assistant and does not provide on-court sporting content, coaching, or player development advice.
1.1 Core Capabilities
The Service provides:
Business analysis: CAPEX estimation, revenue modelling, pricing strategy, demand assessment, competition analysis — adapted to your facility type and location
Market intelligence: current trends, participation data, and regulatory developments
Location intelligence: real-time competitor mapping, transport access, climate data, and economic context for target locations
Benchmark comparison: inputs checked against a comprehensive benchmark database segmented by sport, facility type, and region
Document analysis: processing of uploaded documents (PDFs, reports, studies, data files) in the context of your questions
PDF export: professionally formatted reports from business analysis responses
Multi-language support: the user interface is available in multiple languages, configured in your account settings; the AI model understands and responds in all commonly supported languages
1.2 Sports Covered
The Service covers Tennis, Badminton, Padel, Pickleball, and Squash, including multi-sport facility concepts.
1.3 Beta Status
The Service is currently provided as a beta version. This means:
Features may change, be added, or be removed without notice
The Service may contain bugs, errors, or other issues
We do not guarantee uninterrupted availability or any specific performance level
Access during the beta phase may be limited to invited users
During the beta phase, AI Outputs may exhibit higher rates of hallucination, outdated information, or factual inaccuracy than would be expected of a production-quality service. Please pay particular attention to the responsibilities described in Section 6 (AI Outputs and Human Responsibility).
We may, at any time, modify, suspend, or discontinue any part of the Service, temporarily or permanently, with or without notice.
1.4 Interaction with an AI System
You are interacting with an artificial intelligence system. All analyses, answers, benchmarks, recommendations, and exported reports produced by the Service are generated by AI models and are not authored, reviewed, or approved by a human before delivery to you. Content exported from the Service — including PDF reports — is artificially generated. Where you share such content with third parties, you remain responsible for indicating its AI-generated origin where required by applicable law.
The AI model providers we use are identified in our Privacy Policy. We may add, replace, or discontinue model providers in order to maintain and improve the quality and availability of the Service.
2. Eligibility
The Service is a professional decision-support tool intended for facility operators, investors, consultants, and comparable professional users. You may use the Service only if:
You have reached the age of 18; and
You have the legal capacity to enter into a binding contract.
The Service is not intended for, and may not be used by, persons under the age of 18, whether or not supervised. Accounts and paid subscriptions may only be created by persons who meet the requirements above, or by a legal entity acting through an authorised representative who meets them.
If you are prohibited by applicable law from using the Service, you must not use it.
3. Accounts and Access
To use the Service, you must create an account or authenticate via a third-party identity provider.
You agree to:
Provide accurate and complete information when creating an account
Keep your login credentials confidential
Be responsible for all activities that occur under your account
If you believe your account has been compromised, you must notify us promptly at support@racqi.cloud.
We reserve the right to suspend or terminate your access to the Service at our discretion, including in case of suspected misuse or violation of these Terms.
4. Acceptable Use
You agree not to use the Service:
In any way that violates applicable laws or regulations;
To create, share, or promote content that is illegal, harmful, defamatory, discriminatory, hateful, harassing, misleading, or otherwise objectionable;
To infringe or violate the rights of others, including privacy, publicity, or intellectual property rights;
To attempt to reverse engineer, decompile, or extract source code from the Service or underlying models;
To bypass or interfere with security or access controls;
To train, fine-tune, or otherwise improve AI products that replicate the Service's core capabilities (i.e., AI-powered decision support for racquet sports facility business operations), unless explicitly permitted in writing. General use of AI Outputs in your professional work as a facility operator, consultant, or investor is fully permitted.
To send spam, run unsolicited marketing campaigns, or perform data harvesting or scraping at scale;
To input or upload content that you do not have the right to share.
We may investigate and take appropriate action (including suspension or termination of access) if we reasonably believe these rules are being violated.
5. User Content and Data
5.1 Your Content
You may submit prompts, questions, documents, data, and other material ("User Content") to the Service.
You retain any ownership rights you have in your User Content. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, process, store, reproduce, and display such User Content solely for the purpose of providing and maintaining the Service, and as otherwise described in our Privacy Policy. This licence does not extend to the training or improvement of AI models. The licence terminates in respect of any User Content upon its deletion, save for copies retained in encrypted backups until their scheduled expiry as described in our Privacy Policy.
You represent and warrant that:
You have all necessary rights to submit the User Content and to grant this licence
Your User Content does not violate these Terms or applicable laws
5.2 Profile and Memory Data
The Service allows you to configure profile information (sport, facility type, location, project phase, preferences) and optional memory features that store context across sessions. You have full control over this data and can view, edit, or delete it at any time via the settings area of the Service.
5.3 Confidential and Personal Information
You are responsible for deciding what information you submit. Do not upload highly sensitive personal data, trade secrets, or other information that should not be processed by third-party services, unless you have appropriate safeguards and legal grounds.
If you are subject to data protection laws (such as GDPR or similar regulations), you are responsible for ensuring that your use of the Service complies with those laws, including providing appropriate notices and obtaining necessary consents.
5.4 Data Retention and Privacy
We may retain interaction logs, including prompts, documents, and AI responses, for purposes such as providing conversation context, monitoring misuse, ensuring security, and complying with legal obligations. Conversations inactive for more than 90 days are deleted automatically; you can also manually delete conversations at any time.
Your conversations and User Content are never used to train or improve AI models, neither our own nor those of our AI model providers. We may use fully anonymised, aggregated technical metrics (such as error rates, latency distributions, and usage patterns by region) to monitor and improve Service operations — these metrics contain no User Content, no prompts, and no AI Outputs. Details on data handling, retention periods, backups, and your rights are set out in our Privacy Policy, available at www.racqi.cloud and within the Service.
6. AI Outputs and Human Responsibility
The Service uses artificial intelligence and machine learning models to generate outputs ("AI Outputs"). You acknowledge and agree that:
AI Outputs may be incomplete, inaccurate, outdated, or misleading;
The Service does not provide professional advice — including legal, financial, medical, tax, engineering, or safety-critical advice;
The Service does not produce certified architectural drawings, structural calculations, MEP designs, or any certified engineering output;
You must not rely on AI Outputs as the sole basis for important decisions, investments, facility designs, safety measures, or similar;
You are solely responsible for reviewing, validating, and applying all AI Outputs, including verifying them against local conditions and professional advice.
We do not assume responsibility for decisions or actions taken based on the AI Outputs. You use the Service and the AI Outputs at your own risk.
7. Intellectual Property
7.1 Our Rights
All rights, title, and interest in and to the Service, including underlying software, models, templates, guidelines, knowledge base, designs, and content (excluding your User Content) are owned by us or our licensors.
Except as expressly allowed by these Terms, no rights are granted to you to use our trademarks, logos, or branding.
7.2 Licence to Use the Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal purposes.
You may not:
Copy, modify, distribute, sell, or lease any part of the Service
Attempt to extract any source code, model weights, templates, or knowledge base content
Use the Service to build competing AI products that replicate the Service's core capabilities without our prior written consent
7.3 Ownership of AI Outputs
Subject to these Terms and applicable law, the rights to the AI Outputs generated for you (such as analyses, drafts, and reports) are yours to use freely for your business purposes. Our AI model providers grant commercial usage rights for AI Outputs under their respective commercial API terms.
However, we:
Do not guarantee that AI Outputs are unique or free of third-party rights
Reserve the right to use fully anonymised, aggregated technical metrics (such as error rates, latency distributions, and aggregate usage patterns — not conversation content, not your prompts, not AI Outputs) to monitor and improve Service operations
You are responsible for ensuring that your use of the AI Outputs complies with all applicable laws and does not infringe third-party rights.
8. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR).
The Privacy Policy is available at www.racqi.cloud and within the Service.
By using the Service, you acknowledge that you have read the Privacy Policy and consent to the collection and use of your information as described therein.
9. Fees and Payment
9.1 Beta Phase Pricing
During the beta phase, the Service is offered under the following access models:
Subscription Plans: Pro and Business, each billed monthly or annually, at reduced introductory prices for early adopters. Introductory pricing applies for the duration of the beta phase and may transition to standard pricing once the beta phase ends, subject to the notice provisions in Section 9.3.
Complimentary Access by Invitation: We may, at our sole discretion, invite individual users to use the Service free of charge, on a plan and for a period we specify. Complimentary access is personal, has no cash value, confers no right to continued free access, and may be ended by us with reasonable notice.
There is no free tier outside of these access models.
9.2 Post-Beta Pricing
After the beta phase ends, we may introduce revised paid plans, usage limits, or subscription tiers. Standard pricing and payment terms will apply to all subscriptions following the transition from beta to general availability.
9.3 Pricing Changes and Transition Protections
If we introduce new paid plans, transition from beta to standard pricing, or change pricing for existing plans, we will:
Provide at least 30 days' advance notice before any pricing changes affect your account
Allow you to export all your data before any pricing changes take effect
Continue providing the existing service for at least the announcement period without interruption
Notify you of the applicable pricing and payment terms; you must explicitly agree to any new or modified paid plan before charges apply
9.4 Payment, Taxes, and Merchant of Record
Our order process is conducted by our online reseller Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom ("Paddle"). Paddle is the Merchant of Record for all purchases of the Service: you buy your subscription from Paddle, which processes your payment, issues your invoice, collects and remits any applicable VAT or sales tax, and handles billing inquiries and refunds. Your purchase is also subject to Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms). RacqI S.r.l.s. remains the provider of the Service and is responsible for its content, availability, and support.
Failure to pay fees for any subscription you have agreed to may result in limited functionality, suspension, or termination of your access in accordance with the applicable plan terms.
Prices on our website are shown excluding VAT and sales tax. Paddle calculates any tax that applies to your purchase based on your location and status, and the total amount payable, including tax, is shown before you confirm your purchase. Business customers who provide a valid VAT identification number at checkout are not charged VAT where the reverse-charge mechanism applies.
9.5 Right of Withdrawal (Consumers in the EU/EEA and UK)
If you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession) resident in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days. Because Paddle is the seller, this right is governed by Paddle's Buyer Terms and Refund Policy (paddle.com/legal/refund-policy), including the circumstances in which it ends once you have agreed at checkout to immediate access and have started to use the Service. You can exercise it towards Paddle or by contacting us at support@racqi.cloud, and we will pass your request on.
Our voluntary refund commitments are set out in our Refund Policy, available at www.racqi.cloud and within the Service. Nothing in these Terms excludes or limits statutory consumer rights that cannot be waived under applicable law.
10. Third-Party Services
The Service may integrate with or rely on third-party services, including but not limited to AI model providers, cloud hosting platforms, authentication providers, error monitoring providers, external public-data APIs (for location intelligence), and our reseller and Merchant of Record, Paddle.
We are not responsible for third-party services and make no warranties regarding their availability or performance. Your use of any third-party service may be subject to additional terms and policies of that third party. The categories and identities of our processors are listed in our Privacy Policy.
11. Disclaimers
THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO:
Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
Any warranties that the Service or AI Outputs will be accurate, reliable, error-free, secure, uninterrupted, or free of harmful components
Any warranties regarding the completeness or currency of benchmark data, market intelligence, or location intelligence provided by the Service
YOU ARE RESPONSIBLE FOR BACKING UP YOUR DATA AND FOR IMPLEMENTING APPROPRIATE SECURITY AND VALIDATION PROCEDURES BEFORE RELYING ON ANY INFORMATION PROVIDED BY THE SERVICE.
Where you act as a consumer (acting outside your trade, business, craft, or profession) and applicable mandatory consumer-protection laws (including, in Italy, the Codice del Consumo) limit our ability to exclude or limit warranties, those mandatory protections apply and override the disclaimers above to the extent required by law.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE OR AI OUTPUTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, IF ANY, OR (B) EUR 100.
Where you act as a consumer (acting outside your trade, business, craft, or profession) and applicable mandatory consumer-protection laws (including, in Italy, the Codice del Consumo) limit our ability to exclude or limit liability, our liability shall be limited only to the maximum extent permitted by such mandatory law. The limitations in this Section 12 apply to the fullest extent permitted by law and do not exclude or limit liability that cannot lawfully be excluded or limited.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
Your use of the Service or AI Outputs
Your User Content
Your violation of these Terms
Your violation of any applicable law or third-party rights
Where you act as a consumer under applicable mandatory consumer-protection laws, this indemnification obligation applies only to the extent permitted by such laws.
14. Term and Termination
These Terms apply from the first time you access the Service and remain in effect until terminated.
We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if we believe:
You have violated these Terms
Your use creates risk or possible legal exposure for us
We decide to discontinue the Service
You may stop using the Service at any time. You may also request deletion of your account and all associated data at any time via the Privacy settings of the Service or by contacting us at support@racqi.cloud.
Data export on termination by us:
If we suspend or terminate your access (other than for cause due to a serious violation of Section 4), you will have at least 30 days to export your data via the standard data-export mechanism in the Privacy tab before deletion. Where access is terminated for cause, we may provide a shorter export window or, in cases of severe abuse, immediate deletion.
Upon termination:
Your right to access and use the Service will cease
Provisions that by their nature should survive termination will continue to apply, including ownership, disclaimers, limitations of liability, and indemnification
15. Governing Law and Dispute Resolution
These Terms, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of Italy, without regard to conflict-of-law principles.
You agree that the courts of Pavia, Italy shall have exclusive jurisdiction to settle any dispute arising out of or relating to these Terms or the Service, except where applicable mandatory law (including consumer-protection law) provides otherwise. Where you act as a consumer, you may have the right to bring proceedings in the courts of your place of residence within the EU/EEA, as provided by applicable consumer-protection law.
16. Changes to the Terms
We may update or modify these Terms from time to time. When we do, we will update the version number and the "Last updated" date at the top.
If changes are material, we may provide additional notice (for example, by email or within the Service) and, where the changes are material to your rights, request renewed acknowledgement before continued use of the Service. By continuing to use the Service after the updated Terms become effective, you agree to be bound by the revised Terms, subject to any renewed-acknowledgement requirement we communicate.
If you do not agree to the updated Terms, you must stop using the Service.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
18. Entire Agreement
These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and RacqI S.r.l.s. regarding the Service and supersede all prior agreements and understandings, whether written or oral, regarding the Service. All three documents are available at www.racqi.cloud and within the Service. In the event of inconsistency between the documents, these Terms prevail unless applicable law provides otherwise.
19. Specific Approval of Clauses (Articles 1341 and 1342 of the Italian Civil Code)
Where you enter into these Terms otherwise than as a consumer, you expressly acknowledge and approve, in accordance with Articles 1341(2) and 1342 of the Italian Civil Code, the following clauses:
1.3 (modification, suspension and discontinuation of the Service); 3 (suspension and termination of access at our discretion); 4 (acceptable use and enforcement measures); 6 (AI Outputs and human responsibility; exclusion of reliance); 11 (disclaimers and exclusion of warranties); 12 (limitation of liability); 13 (indemnification); 14 (term and termination, including termination with or without notice); 15 (governing law and exclusive jurisdiction of the courts of Pavia); and 16 (unilateral changes to these Terms).
This specific approval is given by means of a separate, dedicated confirmation at the time of subscription, distinct from your general acceptance of these Terms. We record the date, time, and version of the Terms approved.
Where you act as a consumer, the clauses listed above apply only to the extent permitted by mandatory consumer-protection law, and Articles 33 et seq. of the Italian Consumer Code (Codice del Consumo) remain unaffected.
20. Contact
If you have questions about these Terms or the Service, please contact us at:
RacqI-Racquet Sports Intelligence S.R.L.S (RacqI S.r.l.s.)
Registered office: Via Montebello della Battaglia 4, 27100 Pavia (PV), Lombardy, Italy
Share capital: EUR 1,000
VAT (Partita IVA) / Codice Fiscale: 03054230184
Companies Register of Pavia: no. 03054230184 · REA PV-34394
Legal representative: Rachele Gaebel (Founder & CEO)
Website: www.racqi.cloud
General contact: info@racqi.cloud
Support for users of the Service: support@racqi.cloud
Read together with our Privacy Policy and Refund Policy Imprint.
RacqI S.r.l.s. — Terms of Service — v1.3, October 2026Racquet Sports Intelligence. Venues, markets, people, policy and investment in one evidence base. Sourced, calculated, or named. Never guessed.